Shipping

Earthly is a heart project, a one-woman endeavor, and I do my very best to process and ship orders within 1-3 business days. This is the time I need to lovingly prepare, package and send off your order. Occasionally, it may take up to 3-5 business days for your order to be dispatched, depending on order volume, as all our products are made fresh and in small batches.

If you haven’t received a shipment confirmation e-mail after 5 business days, please don’t hesitate to get in touch at:

djulijana@the-earthly.com

To ensure smooth delivery, it’s the customer’s responsibility to provide an accurate, secure, and up-to-date shipping address. Once our shipping carrier confirms delivery, we are unable to offer refunds or replacements for packages that are lost or stolen. Additionally, if a package is returned due to incorrect address or customer error, the cost of reshipping will be the customer’s responsibility.

Be sure to double-check your order confirmation and verify that your shipping details are correct. If you need to update your address, please e-mail us immediately at:

djulijana@the-earthly.com, and we will do our best to make the necessary changes before your order ships.

 Shipping FAQs

  • Shipping times depend on your location. Once your order is processed, typically delivery estimates are:

    Domestic: 2-5 business days

    International: 7-21 business days, depending on customs and local services

    You’ll receive tracking details as soon as your order ships, so you can follow it every step of the way.

  • Yes, we do! earthly ships to most countries worldwide. If you’re unsure whether we ship to your location, feel free to reach out to me - I am happy to check for you.

  • I understand 100% - it can feel that way. As a small, independent brand using eco-conscious materials and shipping from Austria, our rates reflect the real cost of sustainable, reliable shipping (especially internationally). I never inflate prices, what you pay for the shipping goes directly to the courier, packaging, and keeping things safe in transit.

  • Import duties, customs charges, and local taxes are not included in your order total. These vary depending on your country and are the responsibility of the customer. We recommend checking with your local customs office for estimated charges before ordering.