Privacy Policy

Last Updated: 05.09.2025

At the-earthly.com, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and relevant Austrian data protection laws, including the **Austrian Data Protection Act (DSGVO)**. By using our website or purchasing our products, you agree to the terms of this Privacy Policy.

1. Data Controller

The data controller responsible for processing your personal data is:

www.the-earthly.com

djulijana@the-earthly.com

2. Personal Data We Collect

We collect the following personal data from you:

a. When you visit our website:

- IP address

- Browser type and version

- Time zone settings

- Information about your visit (e.g., pages viewed, time spent on the website)

b. When you create an account or place an order:

- Name (first and last name)

- Email address

- Phone number

- Delivery address

- Payment information (credit/debit card details, PayPal details, etc.)

- Order history and preferences

c. When you subscribe to our newsletter:

- Email address

d. When you contact customer service:

- Name and contact information

- Content of your communication (inquiries, complaints, feedback, etc.)

3. Legal Basis for Data Processing

We process your personal data based on the following legal grounds under the GDPR:

Performance of a contract: Processing is necessary for fulfilling the orders you place.

Consent: When you sign up for our newsletter or contact us for inquiries, we process your data with your consent.

Legal obligation: We may process your data to comply with tax and accounting laws.

Legitimate interests: We may process your data for the purposes of fraud prevention, security, and improving our services.

4. How We Use Your Data

We use your personal data for the following purposes:

- To process and deliver your orders

- To communicate with you about your orders, updates, and customer support

- To process payments and refunds

- To send you marketing emails, if you have subscribed to our newsletter (you can unsubscribe at any time)

- To analyze website usage and improve our services

- To comply with legal obligations (e.g., accounting, tax reporting)

- To ensure security and prevent fraud

5. Data Sharing

We may share your personal data with the following third parties:

Payment processors: For handling payments (e.g., PayPal, Stripe)

Shipping companies: To deliver your orders (e.g., DHL, UPS, local carriers)

IT service providers: For website hosting, data storage, and technical support

Legal authorities: Where required by law or in the course of legal proceedings

We ensure that all third-party service providers process your data in compliance with the GDPR.

6. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Specific retention periods are:

Order and transaction data: 7 years (to comply with Austrian tax and accounting regulations)

Account data: Until you request deletion

Newsletter subscription data: Until you unsubscribe

7. Your Rights

Under Austrian law and the GDPR, you have the following rights:

Right to access: You can request a copy of the personal data we hold about you.

Right to rectification: You can ask us to correct any inaccurate or incomplete data.

Right to erasure: You can request that we delete your data, provided it is not required for legal purposes.

Right to restrict processing: You can ask us to restrict the processing of your personal data under certain circumstances.

Right to data portability: You can request that your data be transferred to another provider.

Right to object: You can object to the processing of your data, including for marketing purposes.

If you wish to exercise any of your rights, please contact us at djulijana@the-earthly.com. We will respond to your request within one month.

8. Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or destruction. Our website uses SSL encryption to protect your data during transmission.

9. Cookies

We use cookies on our website to enhance your browsing experience and gather information about how you use our site. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings.

Types of cookies we use:

Essential cookies: Required for basic functionality (e.g., shopping cart).

Analytics cookies: To analyze website usage (e.g., Google Analytics).

Marketing cookies: To deliver personalized ads and promotions.

For more information about how we use cookies, please refer to our **Cookie Policy**.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and where necessary, we will notify you via e-mail or other communication.